Shipping FAQs

Shipping Method Overview
Please keep in mind that our order processing time is 1-2 business days. For more details about our processing times see here. Shipping estimates are fr...
Thu, 7 Apr, 2022 at 9:27 AM
When will my order ship?
We do our best to dispatch all orders in 1-2 business days! If one of the items you are after is located in one of our stores and needs to be transferred t...
Thu, 24 Mar, 2022 at 10:21 AM
How can I track my order?
A tracking number will be emailed to you on the day your order is dispatched.  You will also be able to find your tracking number by viewing the order in yo...
Tue, 26 Oct, 2021 at 10:00 AM
How long will it take for my order to arrive?
Once your order has been dispatched you will receive a tracking number from the provider that we have shipped with. In most cases we will ship with Australi...
Wed, 10 Nov, 2021 at 3:52 PM
Will I need to sign for my delivery?
All of our deliveries require signature on delivery by default, as this is a more secure way of shipping. If you require Authority to Leave (ATL), please le...
Tue, 26 Oct, 2021 at 10:03 AM
Do you offer express shipping?
Yes, We offer Star track Express in our check out! Please note: Outside of Metro areas Star track express may not be an option, if you cannot selec...
Thu, 7 Apr, 2022 at 9:30 AM
Do you ship to PO Boxes?
Yes, we can certainly ship your order to your PO Box.  Please note due to size some bulky/oversized items are not accepted by Australia Post and may hav...
Wed, 30 Sep, 2020 at 11:53 AM
Will my shipment be insured?
While all our shipments are tracked and require a signature on delivery by default, they are not insured. If you would like transit insurance as protection ...
Wed, 30 Sep, 2020 at 11:53 AM
My order has not arrived
All packages we send are tracked. Please be sure to track your order on the Australia Post or Startrack website for any helpful information about your packa...
Tue, 26 Oct, 2021 at 10:06 AM
Does my order qualify for free freight?
Free freight applies to online orders over $99 which are of standard size/weight for delivery within Australia. The free freight option can only be used onc...
Wed, 8 Jun, 2022 at 10:33 AM