Returns and Refunds
We are big on happy customers, if you are unhappy with the product you have received or there is a problem we want to help. We recommend reading through our...
Wed, 21 Apr, 2021 at 10:46 AM
Your Consumer Rights
As a consumer you are entitled to consumer guarantees as outlined by the Australia Competition and Consumer Commission (ACCC). Likewise, if the item you hav...
Thu, 1 Sep, 2022 at 4:47 PM
Change of Mind
If you change your mind within 30 days of receiving your items, then no worries, we will refund or exchange the item/s for you (your choice!) subject to the...
Wed, 10 Nov, 2021 at 4:26 PM
My item arrived damaged
We have several checks in place to make sure you get the items that you are after and they reach you in good order. Damaged and defective items must be asse...
Thu, 1 Sep, 2022 at 4:48 PM
How to Submit a return
If you would like to request a return, head over to the  Metro hobbies Support Centre  and select "I would like to return an item" Please prov...
Wed, 10 Nov, 2021 at 4:31 PM
How to pack your items
We make sure your orders are securely packed to avoid damage in transit. If you have the box and packaging your order arrived in, please pack it up as you r...
Wed, 21 Apr, 2021 at 10:18 AM
Missing Pieces
We know there is nothing worse than missing pieces!  If your item has arrived and something is not there, please head over to the Metro Hobbies Support ...
Wed, 5 Apr, 2023 at 10:17 AM
The puzzle I have received is missing a piece, what can I do?
There is nothing worse than completing your puzzle only to find there is a piece missing. If this has happened to you and you have checked your surrounding ...
Thu, 1 Sep, 2022 at 4:47 PM
The Lego set I have received is missing a part, What can I do?
Lego are so confident that their sets are 100% correct that they are happy to sort out missing pieces with you directly. Follow this link
Wed, 5 Apr, 2023 at 10:17 AM
The item I received is not what I ordered. What can I do?
If you have received the wrong item in your order, please contact our Customer Support team as soon as you can with your order number and details of the ite...
Thu, 1 Sep, 2022 at 4:49 PM